In this lesson
- Every call has the same six parts: greet, identify, state purpose, exchange details, read back, close with the next step. Learn the shape and the nerves go away, in any accent.
- Numbers are where money is lost. Read every MC number, load number, address and appointment time back with the spelling alphabet and the time zone, and you will almost never book the wrong load or miss a dock.
- Brokers, drivers, shippers and receivers each need a different tone. The words are similar; the pace, the warmth and the amount of detail are not.
- Anything agreed by voice is written down within five minutes and sent to the other party. If it is not in writing, it did not happen when the money is counted.
This lesson is part of the full course
Lesson 1 is free. Lesson 18 and the rest of the 21-lesson course (about 37 hours), the final exam, the verifiable certificate and the bonus templates unlock with the full course.
- All 21 lessons with worked examples, case studies and exercises
- Final exam and a certificate anyone can verify with a QR code
- Bonus: profit calculator, load and payment tracker, call and email scripts
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Educational material only. It is not legal, tax or financial advice, and nothing here promises any level of income. Regulations, fees and market conditions change, so confirm current requirements with FMCSA and a qualified professional.